User Journey helps teams understand their customer's problems to find the right solution. The process of creating the user journey can improve empathy for the points. Customers who participate in the process will trust the product you deliver more. But do you know how to make a user journey? You can learn how to do this in this step-by-step tutorial.

Technology has revolutionized B2C business practices. However, keeping up with the pace of change can be challenging. Even worse, if you're unaware of potential issues, you may fall victim to problems. Companies that are the best in class have done the same. Learn 5 areas on how not to fail.

Technology is revolutionizing customer engagement. Organizations need to review what drives customer satisfaction in their industry. What disruptions can we expect in AI, and how will hyper-personalized customer service evolve? Learn what we can expect, the impact, and how to prepare for the challenges and changes ahead.

When can AI improve your customer relationship and streamline processes? And when do traditional Customer Experience tools serve your customers and your business better? Learn when to recognize the value of each of these approaches. And build your Customer Delight using all of the tools available to your organization.

User's Group can help make your design better. It can also ensure that you create a advisory board of power-users who understand the end to end solution and project goal. This can significantly reduce change requests leading to poor design and bugs which can cause Project Failure. Learn what a User Group is, when you need one and how to get started.

Make a your Customer a priority by understanding who they are and how you can serve them best, Then go further by creating a customer-centric company. Go beyond expectations and build a connected, loyal and happy customer. Find out how with these 7 steps.

7 CX touch points that will continue to influence Consumer behavior that businesses need to focus on in 2023. Technology continues to be driven by the art of the possible and human needs and wants. Where will the future take us? And which changes will have sticking power? What do you think?

Having Great Products Isn't Sufficient to Achieve E-Commerce Success. You Must Understand the Importance of UX for Web Stores. Today, customers have plenty of choices of places to do their online shopping. Unless you provide them with a great experience, you will likely lose them to a competitor.

Customer Experience Metrics are important for every project, product, and solution manager. Making sure that you are delivering something that works for your end customer is essential. Let’s look why metrics are important, metrics that work for every kind of project and are simple to use, and review practical application for different kinds of metrics.

Has Customer Experience taken over the role of Branding? If so, how? Get insights and examples of how the four I’s of Customer Experience have replaced the four P’s of branding. Find out what it means to your business, product, project and customers. And find out what you need to know to be ready for the new age of CX.

The Customer Experience often starts and ends with an on-line interaction. How to make this experience one that will win you new customers, and build engagement and loyalty with existing customers? Get 6 tips to help you and your team succeed.

2022 is already moving fast. So many possibilities. But what does the year ahead look like for the Customer Experience? Read on to find out.

While some trends from 2021 will remain. There will be some changes in the road ahead. Over the past year, Customers' points of reference and point of view have shifted. Here are 7 predictions based on my analysis and study of the fallout of the pandemic and the CX Environment to come.

In the last few years, businesses have dramatically changed how they use technology. This use increase has also opened the door to a spike in Cybercrime. Are you working on a retail app, website, or customer-facing project? Then you need to know what you can do to keep Cybercriminals from stealing your data and your Customers away. What can a Company lose? Customer Trust, Brand Reputation and Future Sales. Read more to find out what companies, departments and projects can do to protect the Customer Experience.

Customer experience is the overall perception your customers have of your brand, services, and products. Creating a compelling and successful customer experience requires more behind-the-scenes work than you may have thought!  Looking to improve your customer experience? Or starting a Project which needs to build CX into the product? Read my 7 points to deliver the right CX.